Report · from Salesforce
The Sixth Edition State of Service Report
Discover cutting edge trends and gain valuable insights from more than 5,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.

- Format
- Report
- Published by
- Salesforce
- Category
- Customer Experience & Engagement
- Added
- 8 Aug 2025
About this report
Discover cutting edge trends and gain valuable insights from more than 5,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.
Listen or skim
Summaries are generated from this page’s text. Read the full piece for the detail.
More from Salesforce
All 7 →
Yoga Democracy outgrew Shopify and turned to Salesforce
Listen to the podcast to hear Yoga Democracy's CEO and Ember Agency's Co-Founder discuss their six-week transition from Shopify to Salesforce. Hear how the brand achieved:

How (and Why) to Migrate from Shopify
Your ecommerce platform is make-or-break technology that should give you freedom to innovate and build experiences that truly differentiate your business. But if your platform is holding you back, it might be time to

Introducing Salesforce B2C Commerce
The future of commerce is agentic, and the ability to scale globally and unify customer experiences are non-negotiables for profitable growth. Salesforce B2C Commerce is the only trusted enterprise platform that
Elsewhere in Customer Experience & Engagement
See the category →
Zoom recognized in the 2025 Gartner® Magic Quadrant™ for CCaaS
Innovation, speed, and AI built into its core. Discover how Zoom is reshaping customer experience.

How to Build a ZVA Your Customers Will Use
In this guide, we’ll show you how to build a virtual agent that’s easy to set up and your customers will actually want to use. Showcasing our next-generation Zoom Virtual Agent, we’ll share use cases that drive

Getting Started with Contact Center AI
Your Practical Guide to AI in the Contact Center
