Report · from Informatica
AI: The catalyst for next-level customer centricity
The customer experience (CX) remains a top priority, and it's easy to see why: 94% of consumers report that a positive CX increases their likelihood of making repeat purchases. However, 38% of executives identify siloed
- Format
- Report
- Published by
- Informatica
- Category
- Customer Experience & Engagement
- Added
- 19 Jun 2026
About this report
The customer experience (CX) remains a top priority, and it's easy to see why: 94% of consumers report that a positive CX increases their likelihood of making repeat purchases. However, 38% of executives identify siloed systems, technology integration challenges and fragmented customer data as major barriers to delivering exceptional CX.
To overcome these challenges and master CX, explore our data leader’s guide. You’ll learn:
- Techniques to harness artificial intelligence (AI) for enhanced customer centricity
- How CIOs utilize AI-powered data orchestration for 360-degree customer views
- Strategies to optimize CX with AI-ready data powered by Informatica
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